Print Production / Procurement

PMA Solutions understands that print quality is more than just 'ink on paper' - it is a requirement throughout every stage of the production and distribution process. While we do not measure quality through a statutory or regulatory programme we have implemented systems and process that deliver the best possible quality of product and service. Detailed below is our approach to our service offering.

Design Services and Pre-Press

PMA Solutions places the utmost importance on quality of reproduction and brand consistency. Client corporate colours and brand guidelines are managed through the design process, checked at proofing and, where required, via press checks when production begins. This is the responsibility of the Account Director with our art studio manager working collaboratively with the client. PMA Solutions understands the need for brand consistency and the challenges associated - we manage these issues for our clients daily.

All jobs require client approval - proof, PDF, written acceptance etc. prior to production. Our design teams also check and 'pre-flight' all artwork for any potential issues prior to distribution to the print supplier. This process dramatically decreases the risk (and the costs associated with) re-prints due to incorrect images / data.

Suppliers and Manufacturers

As noted we have a rigorous selection and evaluation procedures for all our suppliers. This is driven by both our account teams and PMA Solutions senior management team, specifically the National Strategic Sourcing Manager. As we are a significant buyer of print and print related products we are assured of, and expect, the highest level of production and service quality from all our suppliers.

Print Production

The experience of our logistics and account teams ensures that all jobs are scrutinised for acceptable quality before being accepted. The process involves the warehouse team undertaking an initial quality check prior to samples being provided to the Account Director. Only after approval from the Account Director is stock booked into the warehouse. Issues are immediately raised with the printer or escalated to the client if necessary.

We also, where required, perform press checks at the printers with clients and/or agency. We can also include the client and agency within the quality approval process with production samples sent direct to the relevant client / agency personnel.

Warehousing and Distribution

We have similar processes ensuring the highest standards of quality control in our warehousing, distribution and fulfilment services. For example, client orders for stock items go through a three stage checking process prior to despatch. Firstly at the point of entry, secondly when products are picked/packed and thirdly when despatched.

All orders must be picked/packed and despatched by two different personnel, and signed-off as correct by each. Every order is double checked before being despatched - an order cannot be picked and despatched by the same person. Additionally, supervisors constantly do random order checks as these flow through our system. Our pick/despatch accuracy rate exceeds 98%.

Technology and Data

Significant investment in our MIS systems, both capital investment and dedicated resource, ensures that our clients enjoy leading edge technology as well as easy access to data, reports and other digital assets.

As previously noted, we have robust system redundancy and contingencies.

Escalation Procedures

Any issues which arise are managed initially by the Senior Account Manager. We are more than confident that with their experience they will be able to address all issues quickly and efficiently. If an issue is not resolved to the satisfaction of all parties it will be escalated to PMA Solutions senior management team.

Client is informed of any issues as soon as possible. We will always, however, endeavour to rectify any issues immediately and will advise the relevant client of any adverse impact, and suggested contingencies, if the issue is not resolved quickly.